We want every WEBSOUK client to feel confident about their investment. This policy explains when refunds are possible and how they are processed.
1. One-time website projects
- Before work begins: a full refund minus payment gateway charges (typically 2–3%) is available if you cancel within 48 hours of payment and no discovery or design work has started.
- After work begins: refunds are calculated on a milestone basis. Amounts already utilised for delivered milestones (design, development, revisions, launch) are non-refundable.
- After launch: once the final deliverables are handed over and accepted, the engagement is considered complete and no refund is available.
2. Monthly retainers (Ads, CRM, WhatsApp, LIC Recruit Pro)
- Monthly retainer fees are payable in advance and cover a calendar month of service.
- If you cancel mid-month, the current month's retainer is not refunded but service continues till the end of that month.
- You may cancel any future month by giving 15 days written notice before the next billing cycle.
3. Ad spend
Ad spend billed by Meta, Google or any third-party platform is not refundable by WEBSOUK. Any refunds of unused ad balances are governed by those platforms' own policies.
4. Duplicate / accidental payments
If you accidentally paid twice or paid the wrong amount, contact us within 7 days and we will refund the excess in full (minus payment gateway charges where applicable).
5. Milestone protection
If we miss a defined milestone on our side by more than 10 working days without valid reason, you may request a refund of that specific milestone.
6. How refunds are processed
- Refunds are processed to the original payment method via Razorpay.
- Bank/card refunds typically reach you in 5–7 working days.
- UPI refunds usually reach you within 24 hours.
- We do not process refunds in cash.
7. How to request a refund
Email us at info@websouk.in with:
- Your name and phone number
- Razorpay Payment ID (starts with pay_)
- Amount and reason for the request
We acknowledge every request within 2 business days and complete eligible refunds within 7 business days of approval.