Refund Policy

• Before work begins: a full refund minus payment gateway charges (typically 2–3%) is available if you cancel within 48 hours of payment and no discovery or design work has started.
• After work begins: refunds are calculated on a milestone basis. Amounts already utilised for delivered milestones (design, development, revisions, launch) are non-refundable.
• After launch: once the final deliverables are handed over and accepted, the engagement is considered complete and no refund is available.

• Monthly retainer fees are payable in advance and cover a calendar month of service.
• If you cancel mid-month, the current month's retainer is not refunded but service continues till the end of that month.
• You may cancel any future month by giving 15 days written notice before the next billing cycle.

Ad spend billed by Meta, Google or any third-party platform is not refundable by WEBSOUK. Any refunds of unused ad balances are governed by those platforms' own policies.

If you accidentally paid twice or paid the wrong amount, contact us within 7 days and we will refund the excess in full (minus payment gateway charges where applicable).

If we miss a defined milestone on our side by more than 10 working days without valid reason, you may request a refund of that specific milestone.

• Refunds are processed to the original payment method via Razorpay.
• Bank/card refunds typically reach you in 5–7 working days.
• UPI refunds usually reach you within 24 hours.
• We do not process refunds in cash.

Email us at info@websouk.in with:

• Your name and phone number
• Razorpay Payment ID (starts with pay_)
• Amount and reason for the request

We acknowledge every request within 2 business days and complete eligible refunds within 7 business days of approval.