WEBSOUK ("we", "our", "us") respects your privacy. This Privacy Policy explains what information we collect, why we collect it, and how we handle it when you visit our website or engage our services.
1. Information we collect
We collect the following categories of information:
- Contact information you provide via our forms — name, email, phone / WhatsApp number, business name, city, state and any message you send us.
- Payment information — when you pay through Razorpay, we receive your order ID, payment ID, amount, plan and billing address. We do not store card, UPI or netbanking credentials on our servers. Those are handled by Razorpay under PCI-DSS compliance.
- Usage information — anonymised analytics such as page views, referring pages, device type and coarse geo (city / country).
2. How we use your information
- To respond to your enquiries and deliver the services you purchase.
- To send transactional messages (payment confirmations, project updates) via email and WhatsApp.
- To improve our website, offers and communication.
- To comply with legal or tax obligations (invoicing, GST records).
3. Sharing with third parties
We only share information with service providers strictly necessary to run our business:
- Payment processor — Razorpay Software Private Limited.
- Communication tools — Google Workspace, WhatsApp Business.
- Analytics — Google Analytics (anonymised).
- Cloud infrastructure — for hosting your website and CRM.
We never sell, rent or trade your personal information to third parties for their marketing.
4. Cookies
Our website uses essential cookies to keep the site working and optional analytics cookies. You can block cookies in your browser settings without breaking core functionality.
5. Data retention
We retain your enquiry data for up to 24 months from your last interaction. Payment records and invoices are retained for 8 years to comply with Indian tax law.
6. Your rights
You have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct or delete your data.
- Opt out of marketing messages at any time.
To exercise any of these rights, email info@websouk.in. We respond within 7 business days.
7. Security
We use HTTPS, encrypted database storage and access controls to protect your data. No system is 100% secure — you use our services at your own risk.
8. Changes
We may update this policy. Material changes will be flagged on this page with a new "last updated" date.